Privacy Policy

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable laws in the Arab Republic of Egypt, including Personal Data Protection Law No. 151 of 2020. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

We collect personal information that you provide directly when creating an account, placing an order, or communicating with us. This information may include your full name, phone number, email address, delivery address, login credentials, order details, and any information you submit when contacting customer support. If you make payments through the platform, payment information is processed securely through third-party payment service providers and we do not store full financial card details on our servers unless clearly stated.

We also collect certain information automatically when you use our application or website. This may include your device type, operating system, IP address, app usage behavior, browsing activity within the platform, and approximate location data if you enable location services. This information helps us improve performance, enhance user experience, maintain security, and understand how customers interact with local brands on the platform.

In addition, we may receive information from third parties involved in providing our services, such as payment gateways, delivery partners, analytics providers, marketing platforms, and local brand vendors who fulfill orders placed through our application. These third parties are expected to process data in accordance with applicable privacy and security standards.

We use personal data to operate and improve our services. This includes processing and delivering orders, connecting customers with local sellers, managing user accounts, providing customer support, communicating updates about orders or services, sending promotional offers where consent has been provided, improving platform performance, preventing fraud or misuse, ensuring safety and security, and complying with legal obligations under Egyptian law.

We may share necessary personal information with local brands or vendors to fulfill your orders, with delivery companies to complete shipping and logistics services, with payment providers to process transactions securely, and with technology providers that help us host and maintain our systems. We may also disclose information when required by Egyptian authorities, court orders, or applicable regulations. We do not sell personal data to third parties.

We implement reasonable technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption technologies, restricted access controls, secure servers, and regular monitoring of system activity. While we strive to protect user information, no digital platform can guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, fulfill business and legal obligations, resolve disputes, enforce agreements, prevent fraud, and comply with accounting and regulatory requirements in Egypt. When data is no longer needed, we take reasonable steps to delete or anonymize it where legally permitted.

Users may have certain rights regarding their personal data under applicable Egyptian law. These rights may include requesting access to personal data, correcting inaccurate information, requesting deletion where permitted, withdrawing consent for marketing communications, or objecting to certain processing activities. Requests can be submitted through the contact details provided in this policy, and we will respond in accordance with applicable legal requirements.

Our platform may use cookies, analytics tools, and similar technologies to enhance user experience, understand usage patterns, improve features, and personalize content or promotions. Users can control certain tracking features through device or browser settings, although disabling them may affect the functionality of some services.

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal data from children without appropriate parental or guardian consent. If we become aware that personal data has been collected from a minor without authorization, we will take steps to remove such information.

The application may contain links to external websites or independent local brand pages that operate separately from our platform. We are not responsible for the privacy practices or content of third-party services and encourage users to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted within the application with a revised effective date. Continued use of the platform after changes indicates acceptance of the updated policy.